CNI Email Processor

Email Feed

Last sync: —

Time	Subject	Cat.	Confidence	Affinity	Score	Customers	Status
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Sending Mode

Toggle between Training (no emails sent) and Production (live sending)

Training Mode

Confidence Threshold

Emails below this score are held for manual review

0.50 1.00

0.85

Primary AI Model

Model used for initial email parsing

Fallback AI Model

Model used to re-parse when primary confidence is below the fallback threshold

Fallback Threshold

Below this primary-model confidence, re-parse with the fallback model

0.30 0.80

0.60

Memory Bank Top N

Number of Memory Bank entries injected into AI prompt

Notification Source Email

FROM address for customer notification emails

Thread Sequence in Subject

Adds a per-email [#N] counter to the subject so Gmail stops collapsing repeat updates into one conversation. Independent of Link Suppression below.

Off

Link Suppression

Suppresses an entire thread when the first email states redundancy is active and that statement is corroborated in CNI's own body text. A later email reporting real impact automatically revokes suppression. Suppressed entries still render a preview and stay available for Force Send — this is a denial-of-notification control, default off.

Off

Email Branding

editor only

Customize the look and feel of outgoing customer notification emails

Company Logo

Click to upload or drag and drop
PNG or JPG, max 200×50px recommended

Primary Color (header & footer)

Secondary Color (body background)

Font Family

Footer Text

Footer Link (optional)

Header Text (top of every email)

Subject Template (use {{ISSUE_TYPE}}, {{URGENCY}}, {{CUSTOMER_NAME}} — empty placeholders collapse)

Body Footer Text (closing paragraph inside the email body)

Customer Email Content

What the customer-facing notification body contains. With .eml attached, CNI's message travels as a file with its body byte-for-byte unchanged, and the body carries the AI text alone. Internal NOC copies always include both the AI text and the original CNI message inline, whichever mode is selected.

Body Mode

Internal NOC Notifications

Internal copies are sent to operators even in Training Mode (useful for soak testing).

Complementary Emails (comma-separated NOC recipients)

Weekly Digest Recipients (Tuesday validation digest — leave empty to use the Complementary Emails list)

Internal Emails Enabled

disabled

Live Preview

CNI Network Notification

Maintenance Alert — Medium Urgency

Scheduled maintenance on circuit CHCGIL.LIMAOH.ELINE.00003490 affecting CDE Lightband service.

✓ Redundancy Active — No Service Impact Expected

Recommended Action: No action required. Traffic rerouted via redundant path.

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Alias Manager

Map alternative names to known prefixes for improved AI matching

Prefix	Customer Name	Aliases	Actions
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Data Sync

Last sync: —

Volume Over Time

Category Distribution

Average Confidence Trend

Status Breakdown

Add Alias to Provider

Email Detail —